1. Introduction

At PAC Tools USA, we strive to ensure your satisfaction with your purchase. This Cancellation and Refund Policy (“Policy”) outlines the terms and conditions for cancelling orders and requesting refunds. By making a purchase on our website www.pactools.com (the “Site”), you agree to comply with this Policy.

2. Order Cancellation

• Before Shipping: You may cancel your order before it has been shipped by contacting us at sales@pactoolsusa.com or by calling 262-282-2456 If the order is successfully cancelled, we will issue a full refund to the original payment method.
• After Shipping: Once an order has been shipped, it cannot be cancelled. You will need to follow our return process to return the item for a refund.

3. Return Policy

• Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate a return request within 30 Days of receiving the item.
• How to Return: To return an item, contact us at sales@pactoolsusa.com to obtain a Return Merchandise Authorization (RMA) number. Please include the RMA number with your returned item. The return shipping costs are your responsibility unless the return is due to a defect or an error on our part.

4. Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. We will notify you via email once the inspection is complete.
• Refund Issuance: If your return is approved, we will process a refund to the original payment method used for the purchase. Please allow 3 to 7 business days for the refund to appear on your account, depending on your payment provider’s processing times.
• Non-Refundable Items: Certain items may not be eligible for a refund, including:
• Items that have been used, damaged, or altered.
• Custom or personalized products.
• Sale or clearance items.

5. Exchanges

• Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

• Report Issues: If you receive a damaged or defective item, please contact us within 3 to 7 days of receiving the item. We will provide instructions for returning the item and arranging for a replacement or refund.

7. Contact Information

• If you have any questions or need assistance with an order cancellation or refund request, please contact us at:
• Email: sales@pactoolsusa.com
• Phone: 262-282-2456
• Return Address: 309 Lively Blvd, Elk Grove Village, IL 60007

8. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on our Site, and the updated Policy will apply to all orders placed after the effective date of the update. Your continued use of the Site or purchase of products constitutes your acceptance of the updated Policy.