Return Policy

1. Introduction

At PAC Tools USA, we want you to be fully satisfied with your purchase. This Return Policy (“Policy”) outlines the terms and conditions for returning products purchased through our website www.pactoolsusa.com. By placing an order, you agree to this Policy.

2. Return Eligibility

• Return Window: Items must be returned within 30 days of delivery.
• Condition: Items must be unused, in original packaging, and in the same condition as received.
• Non-Returnable Items: Custom or personalized products, used or damaged items, and clearance items are not eligible for return.

3. How to Initiate a Return

• Contact us at sales@pactoolsusa.com to request a Return Merchandise Authorization (RMA) number.
• Include the RMA number inside your return package.
• Ship the product to: PAC Tools USA, 309 Lively Blvd, Elk Grove Village, IL 60007.

4. Return Shipping

• Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.
• Shipping Method: We recommend using a trackable shipping method to ensure successful delivery.

5. Refunds

• Inspection: All returned items are subject to inspection upon receipt.
• Refund Method: Approved refunds will be issued to the original payment method.
• Processing Time: Please allow 3–7 business days after approval for the refund to reflect in your account.

6. Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

7. Damaged or Defective Items

• Please notify us within 3 to 7 days of receiving a damaged or defective item.
• Contact us at sales@pactoolsusa.com with your order number and a description of the issue.
• We will provide instructions for replacement or refund after review.

8. Contact Us

If you have any questions about our Return Policy or need assistance, please contact us at:

• Email: sales@pactoolsusa.com

• Phone: 262-282-2456

• Mailing Address: 309 Lively Blvd, Elk Grove Village, IL 60007

9. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on our Site and will apply to all orders placed after the effective date of the update. Continued use of the Site or purchase of products constitutes your acceptance of the updated Policy.